Frequently Asked Questions

Simply search for your desired destination and dates, choose a property you like, and send a booking request to the owner. The owner will review your request and confirm availability. Once confirmed, you can finalize your booking through our secure platform.

Payment methods vary by property owner. Common options include bank transfer, credit card, and PayPal. The accepted payment methods are displayed on each property listing page. All transactions are handled securely.

Each property has its own cancellation policy, which is clearly displayed on the listing page. We recommend reviewing the cancellation terms before making a booking. Some properties offer free cancellation up to a certain date, while others may have stricter policies.

Check-in details are arranged directly with the property owner after your booking is confirmed. The owner will provide you with all necessary information including arrival instructions, key handover details, and any specific house rules.

Pet policies vary by property. Many of our holiday rentals welcome pets, and you can filter your search to show only pet-friendly properties. Always check the specific property listing or contact the owner to confirm pet arrangements.

You can contact the owner directly through our secure messaging system on the property listing page. Click "Contact Host" to send a message. All communication is routed through Coastal Stays to protect your privacy and security.

The rental price typically includes the accommodation for the specified number of guests. Additional costs such as cleaning fees, energy costs, tourist tax, or bed linen may apply and are listed separately on the property page under "Prices" and "Additional Costs".

Absolutely. Coastal Stays has been connecting travelers with holiday home owners for over 25 years. We verify property listings, facilitate secure communication, and provide customer support throughout your booking process. With millions of successful bookings, you are in safe hands.